See what your customers say about you, before it becomes a problem
Snappa.ai reveals what real customers are saying in reviews about you, your competitors, and your industry. No surveys. No spin. Just raw reputation data, turned into strategy.
know exactly how the market sees you and what to do about it
Monitor how your business is reviewed online
We analyze public customer reviews to show how your brand is viewed across platforms. Get clear, ongoing insight into customer sentiment, pain points, and expectations.
Benchmark performance against competitors
Compare your reputation with direct competitors, industry leaders, or chains. Spot gaps, strengths, and shifting dynamics in review-driven feedback.
Detect emerging trends in customer feedback
See how customer expectations evolve over time. Track recurring issues, rising themes, and sentiment trends across your market.
Convert reviews into action
Our system recommends actionable next steps based on real customer feedback. Prioritize fixes, align your team, and respond faster to what matters.
AI-generated summaries, ready to use
Skip the manual work. Get automated summaries of review insights delivered weekly or monthly. Everything in plain language, ready for decisions.
Share insights, not just data
Export and share read-only reports with stakeholders. No dashboards, no training, just clarity.
how it works
1. Connect your business
Find your business in our database of public listings. No setup, no integrations, just search and go.
2. Add competitors or markets
Track competitors, similar businesses, or full market segments. Use custom groups to sharpen your benchmarking.
3. Get insights, not noise
We continuously analyze public reviews using AI to surface trends, track sentiment shifts, and recommend next steps.
what early users are saying
“We thought we understood our reputation, until Snappa.ai showed us how customers actually described us in reviews. Eye-opening.”
“Comparing our feedback to others in the industry helped us stop guessing and start improving the right things.”
“Snappa.ai flagged a negative trend in our reviews before it turned into a full-blown issue. That alert saved us time, and reputation.”
“Getting a plain-language summary each week is like having an analyst in-house. It’s fast, focused, and dead simple.”
compare plans and features
Pricing is per user, per month. Add users as needed. View-only report sharing is free.
Get 2 months free with yearly billing.
| Feature | Enterprise€ 599 | Pro€ 118,99Most Popular | Core€ 38,99 | Lite€ 9,99 |
|---|---|---|---|---|
Review KPIs Track key metrics from public reviews including volume, average rating, sentiment trends, and response rates for your brand, competitors, or market segment. | you market/group competitors | you market/group competitors | you market/group competitors | you market/group competitors |
AI summaries Receive plain-language summaries of customer feedback with highlights and recurring themes, automatically generated from ongoing review analysis. | you market/group competitors | you market/group competitors | you market/group competitors | you market/group competitors |
Trend & topic tracking Follow which topics and customer concerns are rising or declining over time using sentiment-based trend detection. | ||||
To-do generation Automatically turn insights into actionable tasks for your team, based on patterns in real customer feedback. | ||||
Business-level drilldowns Access deep metrics and full AI summaries for any competitor or listing in your tracking group. | ||||
API access (GraphQL) Programmatic access to review data, insights, metrics, and to-do items through a GraphQL API. | ||||
Report sharing Share read-only report links with team members, managers, or clients. No login or setup required. | ||||
Data history access Access historical review data and insights going back 12 months, 3 years, or more depending on your plan. | unlimited | 3 years | 12 months | 12 months |
Comparison groups Create custom groups (competitors, franchise locations, regions) to compare performance and sentiment. | unlimited | up to 10 | up to 3 |
get early access to smarter review insights
Join the waitlist to start tracking real-time trends from public reviews. No fluff, just insights that help you move faster.